Frequently Asked Questions
Why should I choose Lux Digital Marketing?
Website companies are plentiful. But we at Lux Digital Marketing don’t like to label ourselves as a “website company” but more of an online reputation management company. We’re a team of designers, developers, influencers, and business management experts. Succeeding online isn’t just about a pretty website. It’s about the user, and all of our builds and campaigns are designed to be user-centered, effective and conversion focused.
There is an art and science that goes into our designs, but bottom line — when you compare the cost (and aggravation) of hiring your own web designer, developer, graphic designer, and inbound marketing consultant to the cost of Lux Digital Marketing, you are saving literally thousands per year with us.
All Your Online Needs Under One Roof:
- Web Designer
- Marketing Consultant
- Hosting Company
- SEO Team
- Customer Support
- Web Developer
- Graphic Designer
We are also far less expensive than several of our competitors, and provide more modern, effective designs. Price aside, we are the complete, all-in-one package and give you everything you need to take your business to an entirely new level online.
What does the monthly website plan get me?
We have 4 tiers of plans, with 2 types of builds:
Guided regular or Guided e-commerce.
Custom regular or Custom e-commerce.
The Guided Plans use our preferred, pre-designed layouts to give your online presence a guaranteed fresh look and optimized structure. We have a pre-designed layout that will fit most industries and web requirements. We help you choose from one of the pre-designed layouts, and then we tailor the design to your business, your industry, and your goals.
The Custom Plans are just as they seem: a unique, custom built website, designed to your requests. Just as any web development company would design a custom website for you, we will do the same, for a fraction of the cost, with all the amenities that come with our monthly package deals.
Some additional features that come with our monthly plans include:
- Fully Hosted – We will host your site and handle all hosting needs
- Daily Plugin and Theme Updates – Keeping your site updated is crucial to prevent sites breaking or becoming victims of hackers
- 24/7 Uptime Monitoring – We are constantly monitoring your site to ensure it does not go down. If it does, we react quickly to ensure it is back up as quickly as possible.
- On-Call Web Team – We’re available as your web team! Contact us at any time for any edits, additions, removals, etc.
- On-Going SEO Updates – SEO algorithms are always changing. We ensure your site is always compliant and ready for a SEO campaign, should you decide to grow your business further.
- Database Optimization – As the site gathers data, the database can get slowed down. We monitor and clean the database regularly to ensure your site is running at optimum speeds.
- Daily Backups – We take daily backups of your site to ensure it is never lost or compromised should anything negatively impact it. We can restore a previous backup of your website at anytime should you need it.
What is the turn-around time?
Turn-around times are largely contingent on communication from you. We work as quickly as you can communicate with us.
For our Guided Websites we can have a website ready for launch in as little as 1 week.
For our Custom Websites they can vary based on website size and features.
From initial payment, we send over our questionnaire immediately to get started, and we help move the project along while doing all the heavy lifting.
Again, everything is reliant on communication. We want to ensure we build EXACTLY what you want. So while we do build quickly, we want to ensure you’re 100% satisfied by the final product. We are great communicators, and try to encourage and empower you to be as well!
How do you offer customer support?
We highly recommend a good ole’ fashion email! This way your request can be clearly conveyed, referenced in the future, and will be ensured to be acted upon quickly. Over 93% of our support tickets are closed in under 20 minutes! The second option is to give us a call, and our team will answer as long as we’re not already on a call helping other clients.
Do I have to sign a contract for the monthly website plans?
No! Unlike some of our competitors, we do not make you sign any contract. Why? Because we believe that much in our product and service. Our system is billed to your credit card on a monthly basis, and if you’re not satisfied with the results, you can cancel at any time, no questions asked.
What happens if I cancel my monthly website plan?
Upon canceling your monthly website plan, your website will remain live for the remainder of the month. During this time we will reach out to determine your next steps. The following options are available to you at this time:
- Continue your monthly website plan, and we will send you your new auto-pay invoice.
- Purchase the website outright, for a pre-determined price.
- Allow your plan to cancel, and your site will “go dark” at the end of the monthly period (unless requested to end sooner).
Do you track visitors for me?
Yes! All of our websites integrate with Google Analytics so you can see where your traffic is coming from and how much you’re getting. Just request the info at any time and we’ll be happy to help you understand your traffic.
Do you build websites that are NOT monthly plans?
We do provide a one-stop shop for websites. Custom jobs include an initial discovery consultation, full mockups/comps, images, custom graphics, etc. Contact us for a more accurate estimate if this is something you’re looking for and we’ll be happy to try and fully accommodate your needs.
What platform do you build on?
We only build our websites on the WordPress framework. WordPress is now the most commonly used website platform, powering over 29% of websites on the internet. WordPress provides incredible versatility with unmatched support.
Do you offer web maintenance if you didn’t build my site?
We absolutely do! The only requirement is that you have a WordPress website already. 1-time maintenance is an option following a mandatory 1.5-hour audit (billed prior to audit) to help us better understand your website, how it was built, and discover any errors and/or flaws. This audit includes a cloud-based backup of your site, so that we don’t accidentally break anything if your site is overly sensitive.
Following the audit, and your requests we can provide an estimated hours for a fix.
We also provide custom monthly maintenance plans for non-Lux Digital Marketing websites. We are happy to provide all the confidence, skills and tools that we provide for our other Monthly Web Plans. Contact us for more information!